Returns & Replacements
At Moon's Flowers, we want your home to bloom with beauty; if you are not completely satisfied with your purchase, we offer a 30-day return policy for all non-perishable home decor items. Please note that fresh floral arrangements are subject to a 24-hour freshness guarantee and must be reported immediately for replacement.
Initiate Your Request
Contact our customer concierge team within 30 days of delivery with your order number and a brief reason for the return.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing